Tuesday, 21 June 2011

Camera woes ...

Some have noticed a lack of photos lately ...


The Canon 500D has decided to play up, despite best efforts it appears to think that the SD card is write protected. Having checked the internet forums for a solution, I was left with no option than to contact Canon Support ...

Only its not a very user friendly site, and you are not allowed to speak to a human. So eventually I found the contact Canon link, and sent them an e-mail (Only option permitted) and said ...

Hello
I am having problems with My Canon 500D, It is indicating that the SD card is write protected, when it is not. I have tried a new card in the camera, and this does not work. I have tried my SD cards in another Canon camera and they work fine. It appears there is a proble with the card reader - any suggestions ?
Regards ...

Two days later I receive an e-mail answer from Canon UK ...

Thank you for contacting Canon UK Support.

We are sorry to learn that you are experiencing this problem with your EOS 500D.

Please try the following:

1. Reset the camera to it's default setting - see page 136 of the user guide. Here is a link to the user guide for you to download.

2. If the problem is not resolved then please check your firmware version.
Upgrading your firmware can correct problems in the cameras system as well as known issues.
The latest firmware upgrade is available from this link. Please select your EOS DSLR from the list.
Even if you have the latest version of the firmware it can be beneficial to upgrade with the same version as the camera will be reset & any corruption in the camera's system will be corrected.

If the problem remains unresolved then we would recommend that your product is checked by one of our expert technicians at a Canon Authorised Service Facility. Here are the contact details:


So i did as suggested by Canon ...

1. Reset the camera to it's default setting - see page 136 of the user guide. Here is a link to the user guide for you to download.

It did not work - on to step 2

2. If the problem is not resolved then please check your firmware version.
Upgrading your firmware can correct problems in the cameras system as well as known issues.
The latest firmware upgrade is available from this link. Please select your EOS DSLR from the list.
Even if you have the latest version of the firmware it can be beneficial to upgrade with the same version as the camera will be reset & any corruption in the camera's system will be corrected.


I Followed the instructions to the letter, eventually  selected EOS DSLR for the correct firmware version,  downloaded the software ...

Then it asked me to format the SD card on the camera, add the software and install it from the card.

Only the SD Card reader is not working - the reason for the fault, so impossible for the camera will be reset & any corruption in the camera's system will be corrected.

So I decide to give Canon some appropriate feedback - On their support options ...
Hello

Sorry but option 2 is impossible to try - as the download has to be on a formatted SD Card
As the card reader does not work - It cannot read the card or accept the firwear update  ...

Regards


Then back comes ...


Dear Customer,
This is a standard reply confirming that we cannot respond to your email query. PLEASE USE THE LINK WHICH WAS PROVIDED IN THE E-MAIL YOU RECEIVED FROM Canonsupport@teleperformance.de.
Therefore can we kindly request you to use the following link: http://self-service.canon-europe.com/
Yours sincerely,
Canon Support Centre
www.support.canon-europe.com


Notice the terse tone to the message and the block capitals, Canon are shouting at me. Thats tells me does'nt it. So never argue with a computer generated system of support, It seems HAL 9000 from 2001 is now a reality and working in Germany - which as we all know runs Europe ...


2 comments:

  1. Hello, I wonder if you solved your problem with your camara. I have the same model and I am fighting to solve it myself...
    Kind regards,
    Leticia

    ReplyDelete
  2. Hi Leticia, I had the card reader sensor, replaced within the camera by Canon. It was returned within a week, and all has been well since. Hope this helps ...

    ReplyDelete